Shipping policy

At Skinceity, we are committed to delivering your skincare essentials quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

1. Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed, you’ll receive an email confirmation with your tracking number.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Note: Delivery times may vary based on your location and external factors such as carrier delays or customs processing.

3. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track your shipment through the link provided.

4. Shipping Restrictions

• We currently ship to most countries worldwide.

• We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.

• International customers are responsible for any customs duties or taxes imposed by their country.

5. Lost or Delayed Packages

If your order is delayed or lost in transit, please reach out to us at kenie@skinceity.com and we will assist you in locating your package or issuing a replacement if necessary.

6. Incorrect Shipping Information

Please ensure all shipping information is accurate before completing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.

7. Questions?

If you have any questions or concerns about your shipment, don’t hesitate to reach out:
📧 kenie@skinceity.com